In summary these skills are with dealing with people and business acumen.
Some examples of the people skills:
- If someone makes a mistake, look for the reasons why they made certain decisions, rather than dismissing them for the mistake. The idea here is that a lesson can be learnt and the same mistake should not be made again.
- A range of communication tips from being a better listener to dealing with conflict in a professional manner.
- Leadership tips including being prepared to eat your own “dog food”, being transparent in all your work and to combine passion with a persistence so that when challenges manifest you are prepared to endure and show fortitude.
- Understanding different psychological traits. For example, Hendricksen presents an interesting psychological spectrum where “options people” are on side and “procedures people” are on the other. Options people tend to spend too long thinking instead of doing and procedures people tend to only want to do something the way they know how to do it and by a way that they have used before.