15 years later, lessons from the failed AOL-Time Warner merger

The deal should remind investors to take a closer look at today’s hottest tech startups, says Columbia Business School professor Rita Gunther McGrath.

via 15 years later, lessons from the failed AOL-Time Warner merger.

The commentary correctly identifies that AOL’s business model was connectivity. But I take it step further: it did not value it’s customers as a community.

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